IsnHosting Terms and Conditions

Foreign invoice issued by a Canadian provider (IsnHosting). IsnHosting - Your project on the web

IsnHosting – Terms of Service

Last Updated: February 21, 2026  Governing Law: Province of Ontario, Canada  Website: https://isnhosting.net Contact: contact@isnhosting.net | +1 226‑402‑9588

 

1. Definitions

For clarity and consistency:

  • “Customer” – Any individual or organization purchasing services from IsnHosting.
  • “Services” – Any hosting, SaaS, container, AI, development, or maintenance service provided by IsnHosting.
  • “AI Agent” – Any chatbot, automation, or autonomous system developed or hosted by IsnHosting.
  • “Misconfiguration” – Any customer‑initiated change, deployment, or software action that disrupts service functionality.
  • “Care Plan” – An optional monthly maintenance and support subscription offered by IsnHosting.

 

2. Scope of Services

IsnHosting provides professional digital infrastructure and development services, including:

  • Web design & development
  • Shared hosting
  • SaaS hosting
  • Linux containers
  • Survey platforms
  • AI/chatbot agent development

Infrastructure consulting and deployment are not included as core services.

 

3. Data Residency & Sovereignty

  • Primary Hosting Location: Munich, Germany (DE‑BY).
  • Governing Law: This agreement is governed by Ontario law.
  • GDPR: Data hosted in Germany is subject to EU GDPR.
  • PIPEDA: IsnHosting maintains protections comparable to Canadian PIPEDA standards.

 

4. Invoicing, Currencies & Taxes

  • Accepted currencies: CAD, USD, MXN
  • Ontario customers: 13% HST
  • Other Canadian provinces: GST/HST as applicable
  • International customers: May be zero‑rated under CRA export rules

Invoices are due upon receipt unless otherwise stated.

 

5. Late Payment & Automatic Suspension

To protect infrastructure stability, all services follow a unified suspension policy:

Suspension Timeline

All services (hosting, containers, SaaS, AI agents) are suspended 24 hours after the invoice due date.

Data Purge

All customer data — including backups, container volumes, and stored configurations — is permanently deleted 30 days after initial suspension.

IsnHosting is not liable for data loss resulting from non‑payment.

 

6. Maintenance Policy

6.1 Complimentary Maintenance Period

All new deployments include 3 months of free maintenance, covering:

  • Minor bug fixes
  • Security patching
  • Basic configuration adjustments
  • Performance tuning

6.2 Ongoing Maintenance (Care Plans)

After the complimentary period, customers may subscribe to one of the following Care Plans:

 

7. Care Plans (Included as Part of This Agreement)

Entrepreneur — $19/mo

For solo founders, small shops, and early‑stage businesses.

Includes:

  • Managed hosting environment
  • Monthly WordPress/core updates
  • Daily backups (7‑day retention)
  • Basic security monitoring
  • Uptime monitoring
  • Basic performance optimization
  • Email support (48–72h response)

 

Business — $49/mo

For growing businesses where uptime and performance matter.

Includes everything in Entrepreneur, plus:

  • Weekly plugin/theme updates
  • Daily backups (30‑day retention)
  • Priority support (24–48h response)
  • Advanced security hardening
  • Performance tuning & caching optimization
  • Monthly health report
  • Staging environment
  • Basic SEO health monitoring

 

Corporate — $119/mo

For mission‑critical, compliance‑driven, or high‑traffic operations.

Includes everything in Business, plus:

  • 24/7 uptime & security monitoring
  • Real‑time threat detection
  • Advanced firewall/WAF configuration
  • Weekly performance audits
  • Monthly executive report
  • Quarterly Business Review (QBR)
  • Custom SLA
  • Priority emergency response
  • Multi‑region redundancy options (add‑on)

 

8. Customer Responsibilities

Customers agree to:

  • Maintain secure passwords and access controls
  • Keep their applications updated
  • Ensure legal compliance for all hosted content
  • Avoid resource abuse or malicious activity
  • Review and test AI agent outputs before deployment
  • Follow best practices for WordPress, plugins, and themes

 

9. Prohibited Uses

Customers may not use IsnHosting services for:

  • Malware distribution
  • DDoS attacks or botnets
  • Spam or CASL violations
  • Copyright infringement
  • Hosting illegal content under Canadian or German law
  • High‑risk workloads without written approval

IsnHosting reserves the right to suspend or terminate accounts violating these rules.

 

10. AI Ethics & Responsibility Notice

  • AI is an evolving technology; IsnHosting is not responsible for hallucinations, inaccurate outputs, or autonomous agent actions.
  • Customers must review and audit all AI outputs before public use.
  • Customers are solely responsible for CASL compliance when sending automated messages.

 

11. Limitation of Liability

  • Maximum liability: The total amount paid by the customer for the affected service in the previous 3 months.
  • No indirect damages: IsnHosting is not liable for lost profits, data loss, or business interruption.

 

12. Refund Policy

  • No refunds for partial months
  • No refunds after suspension
  • SLA credits cannot be exchanged for cash

 

13. Changes to Terms

IsnHosting may update these Terms of Service with 30 days’ notice via email or website posting.

 

14. Jurisdiction & Dispute Resolution

All disputes shall be resolved exclusively in the courts of Sarnia or London, Ontario.

 

Appendix A – Service Level Agreement (SLA)

Last Updated: February 21, 2026

1. Uptime Guarantee

99.9% monthly uptime for all paid hosting, container, and SaaS services.

2. Credit Schedule

 

Credits apply to the next invoice and are capped at 25%.

3. Maintenance Windows

  • Scheduled: 2:00–5:00 AM CET (8:00–11:00 PM EST), 48‑hour notice
  • Emergency: May occur without notice

4. SLA Exclusions

  • Trans‑Atlantic network issues
  • Customer misconfiguration
  • Account suspension
  • Force Majeure

5. Support Response Times

  • Critical: 4 hours
  • High: 12 hours
  • Normal: 24–48 hours

Top